Shipping policy

Shipping Policy

This Shipping Policy applies to purchases made from ArcaVerse, operated by Natalie Made Me Do It LLC.

Thank you for visiting and shopping at ArcaVerse. The following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 3-5 business days.

3D Printed & Custom Items: Please note that customized items and deck boxes are made to order. These items typically require an additional 3-5 business days for production and processing before they are shipped.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

- Standard Shipping: 3-6 Business Days

Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses

ArcaVerse, operated by Natalie Made Me Do It LLC, ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

ArcaVerse, operated by Natalie Made Me Do It LLC, is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, and similar charges.

Damages

ArcaVerse, operated by Natalie Made Me Do It LLC, is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Please also refer to our Refund Policy regarding the inspection of goods upon arrival.

Return Shipping

As stated in our Refund Policy, customers are responsible for paying their own shipping costs for returning undamaged items. Shipping costs are non-refundable.

Contact Us

If you have any questions about our shipping practices or your order, please reach out to us through our store contact page.